Questions? 1-786-445-7403 or info@odiscountstore.com

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ODiscountStore.com - Frequently Asked Questions about Obagi Products

Frequently Asked Questions about Obagi Products


I have never tried Obagi products before.  Are they for me?

Obagi makes professional grade products that are sometimes of prescription strength .  While Odiscountstore.com fully endorses the use of these products and believes in their ability to produce healthy and youthful looking skin, we highly recommend consulting a qualified physician or aesthetic specialist prior to use. We have personally been using these products for more than 7 years and the results are simply incredible. The use of the Obagi line of products requires some discipline and commitment. If you are not willing to make a small sacrifice, these products are not for you. On the other hand, if you dedicate 5 minutes in the morning and 5 minutes at bed time the results you will experience will astound you. IT IS HIGHLY RECOMMENDED THAT YOU PLEASE CONSULT A SKIN CARE PRO BEFORE YOU PURCHASE.  THIS WILL SAVE YOU TIME AND MONEY AND LEAD TO A HIGHER LEVEL OF SATISFACTION.

Questions? Please call 786 445 7403

 

Odiscountstore.com will only sell authentic Obagi products. Odiscountstore obtains 100% of its inventory directly from Obagi Medical Products in California. We do not buy from Doctors, third parties or Medi spas. We ship Obagi products all over the world. IMPORTANT: WE RECOGNIZE THAT THE INTERNET IS FULL OF SCAMMERS AND COUNTERFEIT OBAGI PRODUCTS. IF YOU DO NOT TRUST OUR SITE PLEASE DO NOT BUY FROM US. WE WELCOME YOU TO  SEARCH THE INTERNET FOR COMPLAINTS PERTAINING TO O DISCOUNT STORE OR OBAGI.  MOST FAKE PRODUCTS CAN BE FOUND AT AUCTION WEB SITES AT RIDICULOUSLY  LOW PRICES. OUR PROMISE IS TO PROVIDE FULL SERVICE AT A REASONABLE PRICE. IF YOU ARE LOOKING FOR DIRT CHEAP OBAGI THIS SITE IS NOT FOR YOU. PLEASE REMEMBER THAT WE ALSO HAVE FAMILIES, SO WE APPRECIATE IF YOU PLACE ORDERS ONLINE OR CALL DURING NORMAL BUSINESS HOURS (M-F 9-6 EST). WE WILL FORWARD CALLS TO OUR CELL PHONES AFTER BUSINESS HOURS TO ATTEND TO ANY SPECIAL ISSUES. ALL OTHER INQUIRIES AFTER BUSINESS HOURS SHOULD BE DONE BY EMAIL.

 

FOR A FULL LIST OF UNAUTHORIZED INTERNET RESELLERS PLEASE VISIT www.obagi.com/patients/unauthorized-resellers

 

WE ARE FLUENT IN ENGLISH AND SPANISH SO YOUR CALLS ARE WELCOME 786-445-7403

 

What is the Obagi 5 Diamond Distributor award?

Obagi awards the prestigious 5 Diamond Distributor award to those distributors that order over $100,000 in products annually.  Our purchasing partner's 5 Diamond status reflects our superior commitment to certified Obagi products and the highest levels of customer service. 5 Diamond is the highest level granted by Obagi. We serve over 22,000 accounts world-wide. We ship over 8000 products monthly. We recognize your concern over safety and authenticity. The only way to achieve our level of sales and customer satisfaction is by delivering what we promise. 

 

Are these the same products that you would buy in the doctors’ offices?

Yes.  Each product on Odiscountstore.com is identical to the Obagi products offered through doctors’ offices. Our inventory is fresh and comes directly from Obagi Medical Products inc. in California. There is no third party middle man involved in our business. Clients are welcome to search for Obagi complaints or O discount store complaints on the internet. We strive to achieve 100% customer satisfaction in every transaction. IMPORTANT: IF YOU DO NOT TRUST OUR SITE PLEASE DON'T BUY FROM US. We are stocking distributors. We have absolute control over our inventory and the products you will receive. ALL OUR INVENTORY IS FRESH AND STORED IN A TEMPERATURE AND HUMIDITY CONTROLLED WAREHOUSE. 

 

Are the products from Odiscountstore.com  authentic?

Yes.  Odiscountstore.com deals directly with Obagi Medical Products, Inc., of California.  All products are received directly from Obagi, and all products are authentic. We invite all customers to search for complaints regarding Obagi or O discount store.  Although we constantly receive inquiries to buy wholesale from third parties we always decline such offers as they offer no guarantee of authenticity. Our clients expect only the best from us and that is what we deliver. There is no third party involved in our business. This means that we buy directly from Obagi and stock the product in our own warehouse. We are not an affiliated retailer or third party vendor.

WE NOW OFFER A $10,000.00 REWARD TO ANYONE WHO CAN PROVE WE SELL OR PROMOTE ANY FAKE OR COUNTERFEIT ITEM. NO OTHER SITE WILL OFFER THIS GUARANTEE.

Questions? Please call 786-445-7403

 

Are the products from Odiscountstore.com fresh?

Yes.  Odiscountstore.com sells a high volume of certified authentic Obagi products monthly.  The high turnover rate of our inventory ensures that fresh products are always on hand.  We constantly receive fresh product from Obagi Medical Products inc. directly. No third party is involved in the purchase of our inventory assuring the highest quality products. Although we constantly receive inquiries to buy wholesale from third parties we always decline such offers as they offer no guarantee of authenticity. Our clients expect only the best from us and that is what we deliver. ALL OUR INVENTORY IS FRESH AND STORED IN A TEMPERATURE AND HUMIDITY CONTROLLED WAREHOUSE.

 

Which Obagi products are marked with an expiration date?

The following Obagi products are marked with an expiration date:  Obagi C-Clarifying Serum, C Therapy Night Cream, C Exfoliating Day Lotion SPF12, C-Sunguard, Condition and Enhance System (both Full and Travel sizes), NU Derm Clear, NU Derm Blender, NU Derm Sunfader, NU Derm Tolereen, Clenziderm, C Rx Starter Set, Rosaclear, Elastiderm Decolletage, Tretinoin, Refissa, HSP 35 and Sunshield SPF 50. All Obagi sets (Starter set Condition And Enhance etc.) have expiration dates. Usually the expiration date of the sets is concordant with the expiration date of the sun block in the set as these have the shortest expiration.

The Obagi NuDerm Exfoderm, Exfoderm forte, Gentle Cleanser, Foaming gel, C- Cleansing gel, C-Balancing Toner, C- exfoliating day lotion without spf are not marked with and expiration date. Before placing your order you may ask for expiration dates and lot numbers for the items you wish to purchase. Most items have 1-2 years expiration time.

Questions? Please call 786-445-7403

 

What are the costs of shipping?

Shipping to the United States,  the U.S. Virgin Isles and Puerto Rico is free for orders over $75.00. All orders under $75.00 will pay a $7.50 flat rate. Orders to Canada have a flat rate of $29.99. .  All other international orders are charged a flat rate shipping fee of $44.99 USD.

DUE TO THE HIGH INCIDENCE OF FRAUDULENT TRANSACTIONS ON THE INTERNET WE NO LONGER SHIP TO AN ADDRESS WHICH IS DIFFERENT THAN THE BILLING ADDRESS. THIS WILL HELP TO PROTECT OUR CUSTOMERS AND KEEP OUR OPERATIONAL EXPENSES LOW. IF YOU HAVE A SPECIAL REQUEST PLEASE FEEL FREE TO CALL US 786-445-7403

 

Do you offer free shipping?

Yes.  Free shipping is available to the United States, the U.S. Virgin Isles, and Puerto Rico for orders exceeding $75 in total value.  Orders under $75 to the United States, U.S. Virgin Isles, and Puerto Rico are a flat rate of $7.50  All other locations will be charged a flat rate of $44.99 for orders.  Orders to Canada have a flat rate of $29.99.

 

How long does it take for my order to ship?

Most orders will be processed and shipped within 24 hours.  The average delivery time is 2-3 business days via USPS Priority Mail.  International delivery timetables will vary.  Expedited orders placed before 11:00 a.m. EST will be shipped the same business day.  Orders sent to Canada must first pass through Canadian customs, delaying delivery by approximately 5-30 business days. At times Canadian orders may take longer depending on customs policies and procedures. We kindly ask Canada residents to be patient. The same holds true for international orders.

 

I am a Canadian Resident.  Do I have to pay tax on my order?

This will vary by province. Please check with your local customs office before ordering. The same applies to all international orders. It is the responsability of each customer to pay their import tax. All refused or returned items will have a 20% restocking fee charged to the account.

 

How may I check the status of my order?

You may check your order via www.USPS.com with the tracking number you receive after checkout. It is important to note that we ship MOST orders with Priority mail service. This service will only track reciept of the package at the local post office and actual delivery. It will not provide additional tracking info. Remember we offer this as a free service. If you want more tracking info you can choose to buy UPS service at check out. You may also choose to insure your order at this time for an additional charge. Priority mail is advertised as a 2-3 day delivery service, however packages may take upto 5 postal days for delivery. Please see quote below:

"Using the label ID numbers, you can check the delivery status online via Track and Confirm on usps.com or you can obtain information by calling 1-800-222-1811. If five (5) or more postal business days have passed since the date of mailing and the recipient has confirmed that the item has not arrived, you may call 1-800-ASK-USPS (1-800-275-8777) to request documentation of your issue."

 

UPS PACKAGES MAY BE TRACKED BY GOING TO www.ups.com . This tracking system will provide the exact location of your order at all times.

 

What is the Odiscountstore.com Return Policy?

Customers must notify Odiscountstore.com upon receipt of any incorrect product shipments.  Upon notification, Odiscountstore.com is responsible for providing the correct item or items to the customer.  Disclaimer:  Odiscountstore.com provides current Obagi users with the products they love at prices that are unmatched.  Odiscountstore.com is not liable for customers who are unsatisfied with the results of a product, have adverse reactions to a product, have received a product that is damaged due to USPS shipping, or who wish to return a product for any reason other than incorrect order fulfillment.  Accordingly, odiscountstore.com advises customers to consult a physician or aesthetic professional prior to placing any orders online.  

O discount store will not resell returned items. All return items go back to Obagi Medical products where they are tested for authenticity. Please do not attempt to return items not purchased from us.

Beware of sites offering "no hassle returns". Read the fine print. It is nearly impossible to return items at these sites. Our return policy is as clear as can be.  

 

Can I place my order over the phone?

Yes.  Odiscountstore.com has certified Obagi specialists who may answer questions and take orders.  You may reach a specialist at 1-786-445-7403 M-F 9 AM to 6 PM EST.

 

Is it safe to use my credit card on Odiscountstore.com?

Yes.  Odiscountstore.com accepts credit card transactions through Authorize.net.  Transactions are conducted on a secure and encrypted server that is PCI Compliant, ensuring vital customer information is kept private.  Odiscountstore.com is also secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. For more details, click on the seal below.

 

What payment methods does Odiscountstore.com accept?

Odiscountstore.com accepts the following forms of payment:  Visa, American Express, and  MasterCard. 

 

Do you sell blue peel?

No. Blue peel is an invasive chemical peel that should be done only by a qualified physician in a controlled environment. The blue peel system requires TCA (acid) which is not included in the set. Do not attempt to do this at home!!

 

How long do I have to use Obagi?

You should have this discussion with your skin care professional. Many clients use it as part of their daily routine for life. The only way to keep sun spots, age spots, hyperpigmentations and wrinkles from reappearing is to incorporate Obagi into your daily routine. Continuous use of Obagi products will save you money in the short and long term by eliminating the need for facials and ablative and non-ablative (laser) facial treatments. As laser owners ourselves we certify this to be true. Laser treatments provide a quick fix to many skin problems but are not a cure to the underlying problems and as such many if not all of the skin problems reappear in 2-4 months after a laser facial or IPL treatment. Please have this discussion with your skin care professional. Remeber that your skin is a living organism and as such it is constantly changing and aging. No product or procedure is a fix all including surgical procedures.

 

What is the difference between the NU Derm System and the Condition and Enhance System?

There is no difference; they are identical.  Obagi packages and labels the two systems differently as a marketing strategy. The Nu-Derm system is geared towards Dermatologist and the Condition and Enhance system is geared towards Plastic Surgeons. It is a clever marketing technique to differentiate these two professional classes and make each feel special.

 

How long do the NU Derm sets last?

The full sized NU Derm set lasts about 18 weeks.  The travel size NU Derm lasts about 6 weeks.  The C-Rx set lasts about 12 weeks.

 

Where may I find more specific information on Obagi products?

More information about Obagi Medical and their products is available at www.Obagi.com.  You may also speak with your skin care professional or you may call us at 786-445-7403.

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